FAQs

Where’s My Order?

All orders are sent via Royal Mail 2nd Class as our free standard delivery option. This service normally takes 3-5 working days, but Royal Mail is currently experiencing delays, so please allow 7 working days or longer, especially during busy periods such as the festive season.

We guarantee dispatch within 1 working day, but once your order has been posted, the delivery timeframe is entirely in Royal Mail’s hands.

If you need your order sooner, you can upgrade to Royal Mail 1st Class for an additional £1 at checkout. 1st Class is usually quicker, but please note that it is still not a guaranteed delivery service.

What’s Your Cut Off Point?

We dispatch Monday - Friday (excluding bank holidays). If your order is received before 11am it will be dispatched the same day.

Can I Cancel Or Change The Details Of An Order?

Providing your order hasn’t been dispatched, sure. Please email us at yuukocards@gmail.com with your order number and details of the changes or request to cancel.

What’s Your Returns Policy?

We have a 30 day returns policy. If you decide to make use of this, the item must be sent back to the returns address on the postage label in it’s original packaging and suitable for resale. Please include a note with the order number within the packaging.

My Item Arrived Broken Or Damaged What Should I Do?

Firstly, apologies if this happens. In the unlikely event you receive a damaged or broken item please send us an email quoting your order number and include at least one image of the damaged item as an attachment.

We are well experienced business. We have been trading on eBay, Amazon and Etsy for over 10 years.