FAQs

Where’s My Order?

If your order was for 2 cards or less it was sent via Royal Mail 2st class post which is not a tracked service. Although most orders will be delivered within 2-4 days from confirmation of dispatch, please allow up to 7 working days, particularly during busy periods like festive season.

Larger orders (3 cards or more) are sent via Royal Mail large letter or large letter signed for.

In the event that your order misses the delivery estimate please contact us at yuukocards@gmail.com or via our contact form and we will try to get back to you within 24 hours.

What’s Your Cut Off Point?

We dispatch Monday – Friday (excluding bank holidays). If your order is received before 11am it will be dispatched the same day.

Can I Cancel Or Change The Details Of An Order?

Providing your order hasn’t been dispatched, sure. Please email us at yuukocards@gmail.com with your order number and details of the changes or request to cancel.

What’s Your Returns Policy?

We have a 30 day returns policy. If you decide to make use of this, the item must be sent back to the returns address on the postage label in it’s original packaging and suitable for resale. Please include a note with the order number within the packaging.

My Item Arrived Broken Or Damaged What Should I Do?

Firstly, apologies if this happens. In the unlikely event you receive a damaged or broken item please send us an email quoting your order number and include at least one image of the damaged item as an attachment.

We are well experienced business. We have been trading on eBay, Amazon and Etsy for over 10 years.